A delivery manager is accountable for the performance of the delivery team. In this role, you will:
- build and maintain teams, ensuring they are motivated, collaborating and working well
- act as Scrum Master where required according to the Scrum Guide
- identify obstacles and help the team to overcome them
- focus the team on what is most important to the delivery of products and services
- encourage and facilitate continuous improvement of the delivery team
- coach and mentor both team members and others to apply the most appropriate agile and lean tools and techniques
- The complexity or breadth of products or teams will vary in this role, depending on the context.
The delivery manager role breaks down into three main areas, these are; Agile & lean practices; Team health & happiness, and delivery support.
Delivery managers:
- lead on agile and lean practices
- Use a variety of agile and lean tools and techniques in order to help the team keep a delivery and learning cadence that helps to remain focused on delivering value against the product vision
- build and maintain motivated teams, making sure there is an iterative plan to work towards
- protect the team and make sure the team collaborates, communicates and focuses on what is most important
- coach team members and others, facilitate continuous improvement and apply the most appropriate agile and lean tools and techniques for their environment
- proactively manage dependencies, overcome obstacles and get the best value against constraints
- manage risks, budgets and people
- Challenge and improve organisational processes