In this role, you will:
- make sure appropriate content is shown to a user in the right place and in the best format
- start from discovery and work closely with user researchers, service designers and UX designers
- be responsible for creating, evaluating, updating and reviewing content at all stages of the end-to-end user journey
- be comfortable using evidence, data and research to make content decisions
- build relationships across teams and service areas to focus on the needs of the user and to influence stakeholders
- contribute to and use the style guides and content patterns