ER Specialist

To support the Strategic Group HR and OD Partner to provide a fully comprehensive and high quality Employee Relations Specialist services to the organisation.
Manage and lead complex ER cases, as well as being the point of escalation for casework.
Working on a range of complex and sensitive ER cases to ensure timely, consistent, fair, robust, evidence-based casework management, produced with high quality output.
To provide technical expertise on all aspects of ER casework, especially for complex/sensitive ER cases.
To evaluate the service requirements and meet regularly with key stakeholders to review cases in relation to performance and forward planning activities.
To manage the casework tracker and ensure its accuracy and deliver management information and casework metrics using the information to drive improvement.

Principal Urban Design Officer