Job Purpose:
- To develop and manage a team of front-line Housing Patch Managers to deliver high quality, resident centric, efficient and compliant end to end let to relet tenancy management for a portfolio of tenants.
- To ensure that tenancies are managed and enforced consistently and in line with tenancy agreements and appropriate legislation.
- To support the General Needs and Travellers Service Manager and the Head of Housing and Neighbourhoods in driving forward improvements, to realise the vision of a being a joined up, cohesive and resident focused landlord, renowned for excellent customer service.
Qualifications and Professional Membership requirements:
- Will be required to have or achieve a Chartered Institute of Housing Level 4 qualification.
Knowledge (please specify all essential criteria):
- Detailed knowledge of Housing Management law, in particular the Landlord and Tenant Act 1985 with a focus on possession proceedings for rent arrears, anti-social behaviour, succession and discretionary tenancies.
- Strong knowledge and understanding of the new regulatory requirements for the sector, the reasons behind them and the importance of delivering on time and creating a culture shift.
- Detailed understanding of the regulatory requirements for social housing landlords and how to embed these into day-to-day practice as a housing professional.
- Strong knowledge of the Council and its functions, welfare and benefits laws, where and when to go for appropriate support and direction relating to debt management, anti-social behaviour, legal expertise and benefits inclusive of Universal Credit.
- A thorough understanding and personal commitment to achieving equality and diversity both within the service and for residents; understanding the stigma associated to social tenants and commitment to never perpetuating it and always tackling it.
- Good knowledge of standard IT software including Microsoft Office and Teams.