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Expired on: Nov 19, 2024
Job Category: Public Sector
Job Type: Interim
Job Location: north-west London
Salary: £ Negotiable

Job Purpose:

  • To develop and manage a team of front-line Housing Patch Managers to deliver high quality, resident centric, efficient and compliant end to end let to relet tenancy management for a portfolio of tenants.
  • To ensure that tenancies are managed and enforced consistently and in line with tenancy agreements and appropriate legislation.
  • To support the General Needs and Travellers Service Manager and the Head of Housing and Neighbourhoods in driving forward improvements, to realise the vision of a being a joined up, cohesive and resident focused landlord, renowned for excellent customer service.

Qualifications and Professional Membership requirements:

  • Will be required to have or achieve a Chartered Institute of Housing Level 4 qualification.

Knowledge (please specify all essential criteria):

  • Detailed knowledge of Housing Management law, in particular the Landlord and Tenant Act 1985 with a focus on possession proceedings for rent arrears, anti-social behaviour, succession and discretionary tenancies.
  • Strong knowledge and understanding of the new regulatory requirements for the sector, the reasons behind them and the importance of delivering on time and creating a culture shift.
  • Detailed understanding of the regulatory requirements for social housing landlords and how to embed these into day-to-day practice as a housing professional.
  • Strong knowledge of the Council and its functions, welfare and benefits laws, where and when to go for appropriate support and direction relating to debt management, anti-social behaviour, legal expertise and benefits inclusive of Universal Credit.
  • A thorough understanding and personal commitment to achieving equality and diversity both within the service and for residents; understanding the stigma associated to social tenants and commitment to never perpetuating it and always tackling it.
  • Good knowledge of standard IT software including Microsoft Office and Teams.
Sorry! This job has expired.
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