The Product Manager is responsible for understanding the wants and needs of the customer and the council in respect of their products to ensure the delivery of the right thing at the right time. The Product Manager defines the what and the why and works with the team to deliver value at the right time.
The Product Manager will:
- Maintain regular communication and feedback loops with the customer & stakeholders to have an in-depth knowledge of their wants, needs, pain points and problems to be solved through observation and communication and analysis
- Is the Voice of the customer
- Working with the customer and the scrum team to understand, validate, define and prioritise requirements
- Presents committed requirements to the agile scrum team
- Clearly represent requirements as user stories and works with the scrum team to turn into refined deliverables with agreed acceptance criteria
- Work with the scrum team to maximise the value of delivery increments
- Working with the SPM and scrum team to develop, maintain and deliver upon a roadmap of validated requirements that represent value to customers, stakeholders.
- Responsible for managing and prioritising the Product backlog, maximising the value delivered in a development – taking into account the balance between delivering business benefits and responding to end user needs
- Acts as a key member of the agile delivery team to adapt, challenge, reflect and improve ways of working and ensure the timely and regular delivery of valuable increments aligned with the Product roadmap
- Gains a high level knowledge of the product(s) and the marketplace it sits in
- Understands how the product is performing in relation to customer expectations using feedback, analytics and performance measures